Joyce Solutions: Building trust and expertise in data centre engineering

 

From their headquarters at Capital Space’s Waterhouse Business Centre, Joyce Solutions powers its data centre management company, servicing a wide range of customers, including data centres, warehouses, retail establishments and hospitals.

Starting a business in the tech world

Joyce Solutions was founded 16 years ago by Paul Joyce, who at the time was working in London’s bustling data centre industry. However, with a passion for project management, he took the leap and started his own business. Initially, the team consisted of two, but their reputation for excellence and reliability saw them grow steadily over the years. Today, the company employs 21 people and continues to expand.

Gaining trust is critical to business success

Operating in a highly competitive industry, Joyce Solutions has earned its reputation by focusing on expertise and building trust. When you’re moving servers for a big bank or hospital, for example, you’re dealing with highly sensitive client information. It’s crucial that the techniques and security measures that are used are safe and reliable.

What makes Joyce Solutions stand out is its engineer-led approach. Their team of technical experts undergoes rigorous, high-level training to ensure they deliver the best possible service. Unlike some competitors who may not prioritise investing in their people, Joyce Solutions hires individuals from all backgrounds, focusing on talent and a passion for technology, and then trains them to become experts in the field. By fostering a culture of trust and technical excellence, they have built strong relationships with their customers.

Why Capital Space?

Joyce Solutions decided to move into Capital Space’s Chelmsford centre during a time of growth. For Paul, the choice was clear: “Capital Space offered the perfect combination of convenience, reliability, and excellent management. The location was ideal for our team and customers, and the support we received was second to none.”

Over the years, Joyce Solutions has moved between six units within the centre to accommodate their growth, now residing in one of the biggest spaces available as well as a workshop. During these transitions, they were impressed by the level of support provided by the Capital Space team. From managing deposits to assisting with logistical challenges, the caretakers and finance account managers made the process seamless.

Beyond practical support, the company also values the sense of community at Capital Space; participating in events like Easter raffles and car park crazy golf has allowed them to connect with other businesses, building meaningful relationships and creating a comfortable and collaborative environment.

The future in the tech world

Looking ahead, Joyce Solutions is poised for growth. In the past 12 months alone, they have expanded their team significantly and increased turnover and with technology evolving rapidly, they plan to continue scaling their operations, such as upgrading their fleet of vans. This upgrade wouldn’t have been possible if it wasn’t for the secure parking that Capital Space offers.

Top business tips for SMEs

What do they credit for their success? Investment in people and company culture:

  1. Invest in your team: Hiring the right people and providing them with the best training can make all the difference. Look for individuals who are collaborative and have a knack for problem-solving.
  2. Create a strong company culture: At Joyce Solutions, they balance hard work with team bonding activities. Regular days out in London, team dinners, and escape room challenges help build morale and strengthen relationships.
  3. Give back to the community: Supporting local charities is an integral part of their values. Their annual charity golf day is a highlight, bringing together employees and partners, including those from Capital Space to raise money for Kids Inspire.

Joyce Solutions’ journey demonstrates the importance of combining technical expertise with a people-first approach. By building trust and investing in their team, they have positioned themselves as a leader in their industry. At Capital Space, we are delighted to support businesses like Joyce Solutions as they continue to grow and thrive.

If you’re looking for a flexible and supportive workspace to grow your business, get in touch.

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Chelmsford
Located just a 10 minutes walk from Chelmsford Train Station, Waterhouse Business Centre offers self-contained office suites, studios to let, commercial workshop space and light industrial units, providing a broad range of high quality workspace with practical business support packages.

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