FAQs for Croydon
If you are seeking to rent an office, studio or workshop for your business, we promise flexibility and freedom with our single, monthly licence.
Here are your frequently asked questions.
Yes, you are free to access your unit whenever you want when you sign up to rent our workspace. As a licence holder, you will be given a gate key, which will enable you to access the centre when the gate is shut outside normal business hours. The gate is shut every night between 11pm-5am.
We can offer you, your staff and visitors free unallocated parking. You can park wherever there is available space.
Yes, we have CCTV cameras dotted around the entire site. In addition, we have a security guard who patrols the site hourly between 11pm-5am, seven days a week.
Our customers benefit from 40Mbps upload and 40Mbps download speeds on a non-contended line – this means that you are not sharing the line with anyone else. You will be able to enjoy a seamless connection no matter what you are doing – whether you are downloading data, hosting a conference over Zoom or browsing the internet.
Your monthly licence fee excludes business rates. You do not have to pay business rates if the rateable value of your unit is £12,000 or less. You may be eligible for small business rates relief. Contact your local council for more information.
A virtual office provides an address and/or phone service without occupying physical office space. A virtual office enables businesses to enhance their professional image without paying the costs associated with owning or renting office space. A virtual office also means you have the freedom to work from anywhere backed by the support and structure of a professional organisation who answer calls in your company name and accept post and deliveries on your behalf.
Many types of businesses take advantage of virtual office services. This includes: small business owners who work from home and want to convey a professional image; business owners who travel and need office-style services whilst on the road; new start-ups with limited budgets and companies based in one part of the country who want to show a presence in another region.
- You can set up a virtual office the same day you get in touch with us. All we need is:
- 2 forms of ID for the person taking the service and any associates who collect mail;
- Payment of the deposit for the service (which equates to 2 months of the service fee);
- Payment of the first month’s service fee in advance;
- A completed direct debit form; and
- A signed easy-in, easy-out agreement.
Having a professional business centre as your business address enhances your company’s image through showing you are an established organisation operating within a commercial environment. We provide you with an individual office address which can be included on your website, business cards and in your email signature. In addition, you can use the business address at the Centre as your registered company address so you can keep your home address private.
We offer a range of business support services which we aim to tailor to each customer’s specific needs. Our friendly, skilled reception teams can answer your telephone calls received through your dedicated telephone number in your company name and take messages, which are emailed to you. Alternatively, calls can be transferred through to your mobile or a landline telephone.
Mail received into your business address can be collected from the Centre (which all offer free onsite parking) or you can choose to have it sent to you on a daily or weekly basis as first or second class post. Our reception teams also advise customers of the delivery of any signed for or special delivery items in case they are urgently required.
Customers with virtual office services have the advantage of hiring meeting and training rooms at the Centres at discounted prices. The rooms offer virtual service customers the chance to meet their suppliers and their own customers in a professional, modern environment with audio visual equipment, free Wi-Fi, catering and meet and greet facilities available through reception.
All our customers feature on an index board within a Centre so your company name is visible to callers.
We offer straight-forward easy-in, easy-out monthly agreements which enable a customer to start a service at any time and continue until one month’s written notice is provided. The deposit for the service is refunded in full at the end of the agreement subject to no outstanding charges.